Order Status & Delivery
My question isn't listed here...
No problem at all. You can contact via the link provided below and let us know what's on your mind. Someone will get back to you within two business days (Monday-Friday, excluding holidays) :) Contact Support Here
My tracking shows it arrived in my country, but it hasn't updated since then.
This is a very common issue for orders being shipped outside of the US. It is normal for the tracking to update once the item has been registered by your local customs agency. However, this may be the last time it is scanned and tracked before final ...
My tracking says "Delivered" but it's not here. Why is that?
This is a pretty common issue with some of our postal partners, unfortunately, where tracking sometimes shows a package as delivered a day before the package actually arrives. If it doesn't arrive in the next 24 hours we recommend taking the ...
Why didn't I receive a confirmation email?
A confirmation email is auto-generated and sent as soon as you finish the checkout process. It will go right to the email address you entered at checkout. If you do not receive a confirmation email, first, check in your Spam or Junk folder. If it's ...
When will I receive my tracking information?
If you ordered a few days ago, and all you have is your order confirmation email, don't panic, your tracking email is coming soon! Regardless of what shipping method you chose at checkout, it can take up to 7 business days for your order to hit the ...
When is my order going to get here?
Your order will arrive within the timeframe you chose at checkout. If you are unsure what that was, you can find it in your confirmation email. :) You can track your order here by submitting the email address provided at checkout and order number. ...