Why didn't I receive a confirmation email?
A confirmation email is auto-generated and sent as soon as you finish the checkout process. It will go right to the email address you entered at checkout.
If you do not receive a confirmation email, first, check in your Spam or Junk folder. If it's nowhere to be found it's likely that you incorrectly typed your email address at checkout. Don't worry about it, it happens a lot! Simply contact us via the link provided below with your full name and correct email address and we'll change the email in our system :)
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When will I receive my tracking information?
If you ordered a few days ago, and all you have is your order confirmation email, don't panic, your tracking email is coming soon! Regardless of what shipping method you chose at checkout, it can take up to 7 business days for your order to hit the ...
Can I get a proof before you make it?
Once you place your order, you will receive a copy of the personalized item you created in your confirmation email. These images are approximations of what the final item will look like. Our craftsmen reserve the right to slightly alter layout where ...
When is my order going to get here?
Your order will arrive within the timeframe you chose at checkout. If you are unsure what that was, you can find it in your confirmation email. :) You can track your order here by submitting the email address provided at checkout and order number. ...
My tracking says "Delivered" but it's not here. Why is that?
This is a pretty common issue with some of our postal partners, unfortunately, where tracking sometimes shows a package as delivered a day before the package actually arrives. If it doesn't arrive in the next 24 hours we recommend taking the ...
Do you spell-check before engraving?
While we always spell-check each personalized message, we cannot guarantee that we can catch every typo. Therefore please ensure that you are 100% happy with what you have entered before submitting your order. If you start to second-guess yourself, ...