Do you spell-check before engraving?

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• Do you spell-check before engraving?

  While we always spell-check each personalized message, we cannot guarantee that we can catch every typo. Therefore please ensure that you are 100% happy with what you have entered before submitting your order. If you start to second-guess yourself, ...

• Why didn't I receive a confirmation email?

  A confirmation email is auto-generated and sent as soon as you finish the checkout process. It will go right to the email address you entered at checkout. If you do not receive a confirmation email, first, check in your Spam or Junk folder. If it's ...

• My tracking says "Delivered" but it's not here. Why is that?

  This is a pretty common issue with some of our postal partners, unfortunately, where tracking sometimes shows a package as delivered a day before the package actually arrives. If it doesn't arrive in the next 24 hours we recommend taking the ...

• My order arrived incomplete, damaged, or unsatisfactory.

  If this happened to you, you're probably freaking out a little. Which is totally understandable. So, firstly let us sincerely apologize. We perform quality checks and proofing on all orders before shipping them out, but, sometimes something will slip ...

• When is my order going to get here?

  Your order will arrive within the timeframe you chose at checkout. If you are unsure what that was, you can find it in your confirmation email. :) You can track your order here by submitting the email address provided at checkout and order number. ...