How can I change my personalization or address?
If you need to update your personalization or address please send your order number and the revised details to us, using the contact support link below, within 12 hours of placing your order.
If more than 12 hours has passed, and we have already started processing your order, we may not be able to update the personalization details or address.
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Why didn't I receive a confirmation email?
A confirmation email is auto-generated and sent as soon as you finish the checkout process. It will go right to the email address you entered at checkout. If you do not receive a confirmation email, first, check in your Spam or Junk folder. If it's ...
Do you spell-check before engraving?
While we always spell-check each personalized message, we cannot guarantee that we can catch every typo. Therefore please ensure that you are 100% happy with what you have entered before submitting your order. If you start to second-guess yourself, ...
Do you spell-check before engraving?
While we always spell-check each personalized message, we cannot guarantee that we can catch every typo. Therefore please ensure that you are 100% happy with what you have entered before submitting your order. If you start to second-guess yourself, ...
When is my order going to get here?
Your order will arrive within the timeframe you chose at checkout. If you are unsure what that was, you can find it in your confirmation email. :) You can track your order here by submitting the email address provided at checkout and order number. ...
What is your return policy?
Non-personalized items can be returned for a full refund within 30 days of purchase. Personalized items can be returned for a 60% refund within 30 days of purchase. In either instance, the customer will be responsible for return shipping cost of the ...